What do you charge for delivery?
£3.49 Flat rate on any items ordered not part of a Multibuy offer
£5.99 Courier delivery (selectable during checkout)**
Multibuys = FREE DELIVERY*
Orders over £40 inc. VAT = FREE DELIVERY
* Free delivery only applies to Multibuy offers. A delivery charge will be applicable for any extra individual items ordered alongside a Multibuy offer. You can order multiple Multibuy offers and your order will still qualify for Free Delivery.
** Please note courier delivery is not guaranteed next day delivery. Your parcel will usually be delivered via FedEx 48 which delivers within 48 hours from dispatch. Subject to stock availability.
*** Please note if you specify delivery instructions on your parcel for the item(s) to be left in a safe place then this is at the customers own risk. Dentalshop can not take any responsibility for parcels that are left and go missing.
Please note we currently only deliver within the UK via the website. However, for overseas orders, please email us so we can provide you with a specific shipping cost.
When will payment be taken for my order?
If paying online, funds will be transferred immediately from your account to our secure payment providers, as is standard procedure. For payments over the phone, payment will not be taken until goods have been dispatched.
Is your website secure?
All bank details are entered via extremely secure payment providers. No personal information other than name and address are entered on our website and if you use PayPal Express Checkout then no details are entered into our website whatsoever.
How can I contact you?
Click here to view our contact details.
My order is not as I expected, can I return it?
Please see our full Terms & Conditions.
I haven't received my order, what do I do?
Firstly, please contact us via firstname.lastname@example.org and let us know. If your order is lost in the post, we may be able to re-dispatch the items for you.
I'm ordering as a Dentist/Dental Practice - can I get wholesale prices?
Dentalshop.co.uk supplies consumer customers at brilliant prices. If you would like to see our wholesale offers, please Register at our wholesale website - www.trycare.co.uk